Terms and Condition

Welcome to Valtpay

This user agreement is a contract between you and Valtpay, governing your use of your Valtpay account and the Valtpay services. You agree to comply with all of the terms and conditions in this user agreement. The terms include an agreement to resolve disputes by arbitration on an individual basis. You also agree to comply with the following additional policies and each of the other agreements posted on valtpay.com/legal that apply to you:

valtpay.com/privacy ( Privacy Policy)
valtpay.com/consent (Consent to receive Electronic Disclosures)

We may revise this user agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide notice to you of at least 21 days. We reserve the right to amend this agreement at any time without notice, subject to applicable law. By continuing to use our services after any changes to this user agreement become effective, you agree to abide and be bound by those changes. If you do not agree with any changes to this user agreement, you may close your account.

Opening a Valtpay Account

We offer accounts for two types of purposes: personal accounts and approved merchants accounts. You may only have one personal account. To create a personal account, you must be a resident of Curaçao, be at least 18 years old and use a cellular/wireless telephone number that you own. Your Valtpay account is a personal account unless you have received our express written approval to open a merchant account. In addition to this agreement, approved business accounts are also subject to the valtpay.com/merchant-addendum

Personal Valtpay accounts let you do things like:

Make payments with friends.
Make payments for goods and services.
Buy things through an authorized merchant’s mobile website, app, or Valtpay merchant profile.

Closing Your Valtpay Account

You may close your account and terminate your relationship with us without cost, but you will remain liable for all obligations related to your Valtpay account even after the Valtpay account is closed. Any incomplete transactions or transfers must be completed or canceled and you must transfer any money from your personal or merchant profiles of your Valtpay account before closing it.

In certain cases, you may not close your Valtpay account, including:

To evade an investigation.
If you have a pending transaction or an open dispute or claim.
If you owe amounts to us.
If your Valtpay account is subject to a hold, limitation or reserve.

Link or Unlink a Payment Method

You can link or unlink certain payment methods such as a debit card, credit card, bitcoin or a bank account to your Valtpay account. Please keep your payment method information current (e.g., credit card number and expiration date). If this information changes, we may update it using information and third party sources available to us without any action on your part. If you do not want us to update your card information, you may contact your issuer to request this or remove your payment method from your Valtpay account.

Using Money Sent to You on Valtpay

To hold a Valtpay balance and use money sent to you for Valtpay payments to other users or authorized merchants, we must verify the required identifying information you provide to us. The required identifying information is:

For a personal account: name, last name, date of birth, and social security or taxpayer identification number, email address.
For a merchant profile of any other type of business legal entity: business name, business address, taxpayer identification number, and proof of business existence.

Until you verify the required identifying information, you will be able to receive money into your Valtpay account.

Receiving Money into Your Valtpay Account

Adding money

If we have verified the required identifying information that you provide to us, Valtpay may offer you the ability to add money for a max weekly limit of ANG 2000,- to your Valtpay balance from a linked credit card or through Top up at Merchants and online transfers, subject to the applicable fees found on valtpay.com/fees Otherwise, you cannot add money.

Transferring Money out of Your Valtpay Account

Money in your Valtpay account may be transferred out of Valtpay by:

Cashback at merchants, subject to the fees applicable to such transfers that can be found on the valtpay.com/fees
Transferring it via Instant Transfer to an eligible bank account via Cpost international, subject to the fees applicable to such transfers that can be found on the valtpay.com/fees
You can manage linked payment methods in the Payment Methods section of your Valtpay account settings. We may set limits on your credit card, top up and online transfers, the fees applicable to transferring money out of Valtpay can be found on the valtpay.com/fees page. Fees and limits may change from time to time in our sole discretion.

Account Statements

You have the right to receive an account statement showing your Valtpay account activity.

Making Payments

You can send money to or request money from a Valtpay user using the compose payments feature in your Valtpay account. You can also request money from a Valtpay user by splitting certain purchases. They will have to accept any charge request before you sent money. When you accept a charge request sent by another Valtpay user, you will send them money.

Payments with friends

You can send money to or request money from a friend using the Pay and Request feature in your Valtpay account. You can send money to or request money from a friend, even if they do not have a Valtpay account at the time you send the payment, using their email address or mobile number. If the friend does not have a Valtpay account, they can claim the payment by opening a Valtpay account. If they do not claim any money sent within 30 days of the date it is sent, the payment will be cancelled and any money will be sent back to you. We may, at our discretion, impose limits on the amount of money you can send, including money you send to friends. You can view any sending limit on our valtapay.com/paymets-limits page.

Fees and limits

We may, at our discretion, impose limits on the amount and/or the number of payments you can send and receive. You can view any sending limit on our valtapay.com/paymets-limits These sending limits apply for all transactions combined in your account, including any transactions through your Valtpay account. The fees applicable to receiving, withdrawing and sending money can be found on the https://valtpay.com/fees.In order to manage risk; we may limit the payment methods available when you make a payment. Fees and limits may change from time to time in our sole discretion.

How to buy something from an authorized merchant’s website, mobile app, or in-person

An “authorized merchant” means a merchant that has been authorized by us to accept Valtpay as a payment method for purchases of goods and services through the merchant’s website, mobile app, or in-person by using a Valtpay QR code. This includes, for example, buying something online using your mobile phone through an authorized merchant’s website or mobile app and selecting Valtpay as your payment method at checkout, or buying something from an authorized merchant in-person by using a Valtpay QR code. Some merchants may require you to have a payment method linked to your Valtpay account in order to use Valtpay for purchases with the merchant. In order to manage risk, we may limit the payment methods available for a transaction when you buy something from an authorized merchant. When you authorize a payment to an authorized merchant, some merchants may take up to 10 days to complete the transaction. In these instances, your payment may appear as a pending transaction in your Valtpay account. In that case, your authorization of the payment will remain valid until the merchant completes the transaction and we may place a temporary hold on the money in your Valtpay account for the payment amount (but no longer than 10 days)

Payment review

We review payments you make at our discretion. When we identify a potentially high-risk payment to an authorized merchant, we review the transaction more closely before allowing it to proceed. When this happens, we will place a hold on the transaction and notify the merchant to delay the process. As a buyer, this may delay your receipt of the item you purchased. If we clear the transaction, we will notify the merchant and direct them to continue with the process. If we don’t clear the transaction, we will cancel it and return the money to you, unless we are legally required to take other action.

Refunds

When you buy something from an authorized merchant using Valtpay and the transaction is ultimately refunded, the money will be sent back to you. Money may not always be refunded to the payment method originally used.Selling on Valtpay You can receive payments for the sale of goods and services only by using a merchant account. Selling on Valtpay, including receiving payments in your merchant account or that are identified as for goods and services, is subject to applicable fees for such payments found on the valtpay.com/fees If you refund a transaction to a buyer, there are no fees to make the refund, but the fees you originally paid as the seller are not returned. We may restrict the use of your Valtpay account, if the selling activity through your account, reaches certain thresholds, involves certain activities or violates any terms between you and us. In addition, if your selling activity meets certain transaction thresholds, we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons (for example, to verify your business activities or resolve claims or disputes), and we may suspend or place limits on your account until we receive the requested information and documentation.

Communication

We may send any notices or any other communication in relation to your Digital wallet to you through any mode or medium as selected by us, including but not limited to in-app push notifications, SMS and email.

Third party sites & third party services

valtpay may provide hyperlinks to external internet sites maintained by third parties and/or other access to external services provided by third parties (including the third party services) that are not under valtpay’s control (collectively the "third party sites and services"). valtpay assumes no responsibility for the content, funcitonality, security or accuracy of such third party sites and services. the appearance of any such hyperlinks or other access does not constitute endorsement or sponsorship of, or affiliation with, the owners or providers of such third party sites and services, or the information, products, services, and trademarks contained therein or provided thereby.

Disclaimer of Warranties & Liability

valtpay specifically disclaims all responsibility and liability for use of digital wallet solution(s) and third party services. digital wallet solution(s) are provided “as is.” valtpay has no responsibility for digital wallet solution(s) or third party services, or their use, and does not warrant that that they will be free from errors or defects or meet your needs. valtpay disclaims any and all other warranties of any nature whatsoever with respect to digital wallet solution(s) and third party services, whether oral or written, express, implied, or statutory, particularly including the implied warranties of merchantability, title, non-inringement, and fitness for a particular purpose. valtpay will not be liable to you, whether in an action in contract, tort, product liability, strict liability, statute, law, equity, or otherwise, arising under or related to this agreement, for: (a) indirect, incidental, consequential, special, or punitive damages; (b) loss of profits or revenue; or (c) loss of reputation, goodwill, time, opportunity, data, or access to data. as used in this section, “ncr” includes its affiliates, employees, agents, contractors, and suppliers when acting in that capacity, and any persons or entities claiming by or through that party.